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Our Staff


Our management team, Carol – Care Manager, Karen – Manager and Sarah – Administrator, are dedicated to helping you make your stay at Waterloo House what you want it to be.

Experienced care staff are here to provide assistance both day and night with personal care.


Staff members have achieved qualifications in care work, first aid as well as in nutrition and food hygiene. In addition our staff are trained in dementia, fire safety, health and safety and control of infection. All staff have completed Person Centered care training  and promote privacy, dignity and respect. Waterloo House is proud to be involved in assessing staff for National Vocational Qualifications at levels 2 and 3, and Care Certificate.

Our cooks prepare “home cooked food” from local suppliers and provide a varied menu for our residents to enjoy. Specific dietary needs are also available and the cooks are happy to provide these.



Fresh cakes are baked on a daily basis, also a selection of diabetic cakes are on offer.


Waterloo House has a dedicated well trained team of long serving staff. 11 of our staff have received their ten year + awards for services to our residents and our home.



83% of our staff hold an NVQ qualification in Care and Domestic services.