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The following are examples of testimonials received from our residents and their relatives.

Mr & Mrs Lightfoot

Dear Staff,

Thank you very much for looking after my mother so well and especially for all the extra care you gave her when she lost her sight.

My brother and family were so pleased with the nice friendly atmosphere when they came to visit mother and to see that she was happily settled.

We wanted you to know that we really appreciate your hard work, care and kindness.

Grateful thanks,

Mr & Mrs Lightfoot and family.


Dear Viv,

I cannot thank you and all of the staff at Waterloo House enough for everything you have done for mother and all the family. You have all been so kind and cared for mother in such a wonderful way. You have a marvellous team. I don’t know all their names- please thank them all. I’d be really grateful if you could pass a special thank you to Alex and Carol.

The support you have given us all has been unwavering. You have made Waterloo House such a lovely home. Everyone is always smiling it makes such a difference for families like ours.

Many many thanks,



Dear All

We would all like to thank you from the bottom of hearts for the superb care you all gave Agnes. Every one of you was so kind and caring to her during her long stay with you and especially during the last six months when she needed your attention.

Yours sincerely,


Pam – May 2010

Dear Vi, Carol and the staff,

Thank you doesn’t seem adequate enough to say to you all for the loving care and attention you have given our mum. Each time we visited her we could see how fond of her you all were and she really has been in the very best hands.

Day or night whatever time of day she really did receive the very best of attention from you all and we are eternally grateful.

We feel very privileged to have met you all and pleased to become your friends. We will miss Mum forever, and certainly miss you also.

Good luck to you all in every thing you do and thank you again from the bottom of our hearts.


Di – 2010

Dear Viv and Staff,

On behalf of my mum, many thanks for all your work and kindness in looking after her. We all know she enjoyed her time at Waterloo House.

Thanks from us all,

Di, Matt and Alex